Cyber & CloudBeginner friendly

IT Support & Networking

Learn essential hardware, operating system, networking and troubleshooting skills for IT support roles.

Duration10 weeksCourse content6 modulesLearning formatFlexible learning

01 About this course

What you will learn

A practical route into technical support that develops the confidence to diagnose common problems, communicate with users and maintain reliable systems.

✓ Guided lessons✓ Practical exercises✓ Tutor support✓ Portfolio project

02 Course syllabus

Six clear modules.
One practical outcome.

Work through the course in a logical order. Each module builds your understanding before you apply it in your final project.

01Computer hardware

Learn the essential concepts, follow guided examples and complete a practical exercise before moving to the next module.

02Operating systems

Learn the essential concepts, follow guided examples and complete a practical exercise before moving to the next module.

03Networking basics

Learn the essential concepts, follow guided examples and complete a practical exercise before moving to the next module.

04User administration

Learn the essential concepts, follow guided examples and complete a practical exercise before moving to the next module.

05Troubleshooting practice

Learn the essential concepts, follow guided examples and complete a practical exercise before moving to the next module.

06Support desk project

Learn the essential concepts, follow guided examples and complete a practical exercise before moving to the next module.

03 Learning outcomes

By the end of this course, you will be able to:

01Diagnose common IT problems
02Configure basic networks
03Support users professionally
04Document fixes and escalations

Next cohort

Ready to start learning?

Ask the Academy about upcoming dates, learning options and whether this course is the right starting point for your goals.

Younique Training Academy · +447914608185

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